Our actions and words can stick like glue.
A strong presentation is about engaging your audience.
Check your motive at the door.
Acknowledgement is a powerful first step to conflict resolution.
There's power behind responding vs. reacting.
Three strikes you're out–
When and how to escalate if communication fails
Emotions are louder than words.
Assuming good intentions can be tough, but it may help.
Frustrated? Sticking to the business impact will maximize results.
Caution is good, but for best results, tell it like it is.
A little different approach to dealing with difficult people.